shipping and returns

  • Orders ship as soon as possible
  • Some items may ship separately
  • Ship worldwide
  • Standard Shippings (not tracked, 2-4 weeks after processing. Please note, in this case we are not responsible for items lost in the mail)
  • Delays can occur in transit. The ship times given are estimates and not guaranteed
  • If you wish to send items to different locations, you will need to place a separate order for each shipping address
  • Unfortunately, we do not have the ability to change the shipping address once an order goes into processing
  • Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order
  • We are not able to mark orders as gifts
  • We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees
  • We cannot estimate customs fees, taxes, duties, etc. Please contact your local customs office
  • Order cancellation requests will be considered, but are not guaranteed
  • Once a parcel has been dispatched we are unable to rectify any mistakes in your delivery address

Returns

What items are returnable?

  • Within 7 days of receipt
  • Unworn, unaltered, unwashed with all tags attached and in a re-saleable condition
  • In original condition and in the original packaging
  • In order to avoid to charge our dear and trusted costumers with custom charges, please use your local office to return the item and mark it as return and no NCV (No Commercial Value) on the customs declaration
  • Please contact us prior begin a return and follow our instructions 
  • You are responsible for return shipping charges. We suggest to use a tracked service. If your parcel lost in transit, we won't be able to refund you

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days. 

What items are non-refundable or non-returnable?

  • Free gifts, promotional items and those items listed as non-returnable